Mountain Orchids


 

 Table Of Contents:

 

General Ordering:

Orders may be placed on the website, by phone, or via postal mail. (Please do NOT send payment information via email)

Note: It has been many years since I issued a paper/printed price list, instead I have found it much more practical to maintain a website listing of offerings.

Orders are always subject to availability. While I make every effort to keep the listings up-to-date with actual availability, there are occastions when I might not have the inventory at the time of order. In such cases, I reserve the right to refund/cancel the order - though I usually inquire whether a substitution, or put on backorder is preferred.

 

Order Holding:

I'm frequently asked "Can I pay for something and have it held until..."

Except for relatively brief delays for reasons like inclement shipping weather, etc., I typically prefer not to accept "pay-now, ship-later" type orders - for reasons you might not expect, which include:

  • I have a rather small operation and every sqaure inch of space is utilized for growing which means I have no place to set orders aside for "safe keeping". My small growing area is very much like a production line: as things reach a marketable size/stage, they need to be moved out to make room for other things coming along right behind them.

  • Many (non-orchids) are fast growers. Oftentimes, I'm asked to hold something until something else is also ready (combine in order and save on shipping). The problem here is that plants are not static. Typically when a plant is offered as "available now", they are presently at a state where they are in prime condition for the pot size.  I find that many such plants do not stay in such condition for long - unless they are up-potted, or repotted, or afforded more growing area, etc. - all of which means that its just not a matter of "setting them aside".
       
  • Both Ebay and Amazon Payments have policies requiring their sellers to ship within a certain number of days from having accepted a payment. Not doing so will incur penalties to my account, even if the delay was due to inclement weather, or a customer's request.  Yes, its ridiculous...  (It's also why I don't list on Ebay or accept Amazon Payments in the winter months)

  • Past experience has proven that order quality and shipping is better on somewhat smaller parcel sizes.  Too large a box and it throws the shipment into what's called "Dimensional Weight" (a high rate based on size rather than actual weight).  Smaller orders tend to pack easier and also allow for more insulation/cusioning space.  

 

Domestic Delivery & Shipment

  • We typically ship only on Mondays through Wednesdays (occasionally later - for Express Mail/overnight orders and for Priority Mail to close-by destinations.), This is to reduce plant in-transit times to a minimum. Typical time in transit is 3-4 days, maximum, for most all orders.

  • Orders received on or later than Wednesday morning of that week are often held for shipment the following week. We reserve the right to occasionally ship orders on days other than Monday, Tuesday, & Wednesday. Typically this is done only for orders shipped to nearby destinations but may also be done when weather or other considerations dictate.

  • Unless delayed due to weather, domestic orders are usually processed and shipped right away. We typically ship your order to you within 5-7 business days of order placement. Shipped orders will receive email notifications of their shipment.

  • Orders placed through this website, and when provided with a valid email address, will receive an email notification once the order shipment has been made. Likewise, one may also log-in and check your order status at any time.

  • Please make arrangements to receive/accept your shipped parcel upon delivery as they must NOT be allowed to sit outdoors in hot or cold weather.  If you are unable to be at home to receive, please make arrangements for delivery to an otherwise safe delivery location (work address, a neighbor, etc).

 

Exports:

Orders (for non-Orchid items only) for direct shipment to locations outside the United States may be considered on a per-destination & per-order basis.

  • As a business, I will only export plants via legal means (with proper permits and inspections). The requirements for these vary on a per-country basis. For some countries, meeting the requirements has proven impractical and/or too costly (European Union members, for one). However, I have sent successful legal shipments to several countries (Thailand, Japan and Russia, for example).
    Countries we know we cannot ship to include:
        All EU members (Germany, UK, etc)
        
  • Since what happens once a shipment leaves the country is completely beyond our control - please understand that all export shipments are at the buyers risk.
  • Since exports must be considered on a per-destination basis, please contact us to discuss the possibility. 

Due their time-consuming nature and extra work involved, accepted Export orders are subject to:

  • Minimums - Minumum Export Order value: $300 US
  • Shipping - Shipping via US Express Mail International only (cost varies, but typically is around $60-85 US)
  • Phytosanitary Certificate (cost may vary)
  • Lead Times - Will vary.  Expect a minimum of 3 to 12 weeks between initiating an export order and its finalization for shipment. This is due to the scheduling required to obtain Phytosanitary Certifiates. It is important to remember that exports need to be planned far enough in advance to account for appraoching inclement weather (hot summer or cold winters).
  • Requirements - Many countries require the recipient to have an Import Permit.  Note that if this is the case, our government will require me (the shipper) to obtain a copy of the import permit before it will issue me the Phytosanitary certificate.